VOICE OUTSOURCING AND CONSULTANCY SERVICES, Cavite — IT SPECIALIST
AUG 2018 – PRESENT
⦁ Provides technical support for internal end users on a variety of hardware and software problems including operating system support, application support, system access problems network and database support.
⦁ OS installation and restoration, Application installation and setup, Windows & Linux troubleshooting, firewalls and network equipment, Firewall route and policy configuration, Switches setup and configuration, Access point setup and configurations, Windows server and Linux, and Monitoring of system for network and devices
⦁ Communicate with associates via phone call, emails, or web chat to provide step-by-step solutions effective in resolving hardware or software problems.
⦁ Familiarity with remote desktop applications and help desk software
⦁ Troubleshoot software components to identify and resolve issues related to network malfunction.
⦁ Involves training and onboarding individuals on how to use technology products and services.
⦁ Replacing defective computer parts as required, Installing hardware parts and software updates
⦁ Skill in organizing resources and establishing priorities
⦁ Hands-on experience with Windows 7-10/Windows Server 2008-201 2/Linux environments
⦁ Reproduce and screen-record the process using test and/or live accounts
⦁ Knowledge of or experience with SQL
⦁ Good understanding of computer systems, mobile devices, and other tech product
⦁ Good understanding of VoIP
⦁ Strong knowledge about Data Security
⦁ Strong knowledge about dialers such as {Vicidial, Mojocell, Five9, RingCentral, Nextiva, Nice CXOne, True Phone, Call Tools and Dialer360) Managing and create calling list
⦁ Familiarity with backup and recovery software and methodologies
Upwork (Freelance), (·Remote) — FREELANCE DATA ANALYST,DATA ENTRY, DATA MINING, Web Scrape, DATABASE ADMIN (SQL)
AUG 2018 – PRESENT
⦁ Create and manage database reports
⦁ Create automation for repeating database tasks
⦁ Install, upgrade, and manage database applications
⦁ Recommend and implement emerging database technologies
⦁ Develop processes for optimizing database security
Continually monitoring database systems
Freelance Upwork / onlinejobs.ph (·Remote) — Freelance SHOPIFY AND WORDPRESS WEB DEVELOPER / DESIGNER
Aug 2018 – PRESENT
Shopify and WordPress Website
⦁ Developed and launched an online store on the Shopify platform for a shoes supply company at https://lalolusports.com/
⦁ Designed and implemented an online store on the Shopify platform for a skincare company at https://ultracosmeticcare.com/
⦁ Created and maintained a business website on the WordPress platform for an outsourcing company at https://ivoiceoutsourcing.com/
⦁ Built and optimized a business website on the WordPress platform for a freelance company at https://hirewiseva.com/
⦁ Developed a professional business website on the WordPress platform for Telemarketing companies at https://stmsglobaltelemarketing.com/
⦁ Designed and launched a business website on the WordPress platform for a Software Development Solutions company at https://kaitech.ph/
Décor Innovations, Australia (·Remote) — Freelance SHOPIFY AND WORDPRESS WEB DEVELOPER / DESIGNER
May 2023 – Present
⦁ Developed an online store on the Shopify platform for a pet supply company, https://Charlies.pet
⦁ Built an e-commerce website on the Shopify platform for a bedding and pillow products company, https://dreamaker.com.au
⦁ Created a blog website on the WordPress platform for a gourmet food company, https://gourmetkitchen.com.au
⦁ Designed an online store on the Shopify platform for a home decoration company, ⦁ https://www.cadencenco.com
PAGEMACHINES SEO, Remote — VA WordPress & SEO SPECIALIST
Jun 2024 – Present
⦁ Generates content using AI tools and follows provided guidelines to ensure high-quality, engaging articles.
⦁ Proofreads and edits articles to maintain consistent tone, style, and accuracy.
⦁ Sets up Thrive theme websites on WordPress, including layout configuration and design customization.
⦁ Performs interlinking across domains with similar niches to improve SEO and site authority.
⦁ Adds WooCommerce products, images, and associated data to maintain an up-to-date online store.
⦁ Manages cPanel tasks such as installing WordPress, setting up SSL certificates, and configuring hosting environments.
⦁ Creates and publishes new posts on WordPress, ensuring proper formatting and SEO best practices.
⦁ Works on generating backlinks to enhance domain authority and site visibility.
⦁ Connects DNS to Cloudflare for improved site security and performance.
⦁ Manages a team of four members, assigning tasks, verifying updates, and addressing queries.
⦁ Conducts SEO and performance optimizations, including keyword research and on-page elements like meta descriptions, URLs, and headings.
⦁ Sets up and configures Rank Math for proper schema markup, sitemaps, and internal linking strategies.
⦁ Optimizes site speed through caching, image compression, and mobile responsiveness adjustments.
⦁ Performs QA testing for functionality and user experience.
⦁ Provides post-launch support for any minor fixes, updates, or adjustments.